Deputy Division Director – Logistics & Emergency Management
The City of Seattle'sDepartment of Finance and Administrative Services (FAS) is looking for a results-oriented Deputy Director of Operations in theLogistics and Emergency Management (LEM) Division.
If you are a dynamic and proven leader, strategic thinker, and like to take on any challenge while inspiring bottom-up solutions, then this is the role for you! You should be able to build solutions around the latest training and accredited guidelines while maintaining an innovative approach to preparedness and problem solving. You are also someone who is deeply committed to public service, excited to advance emergency management policies and procedures, and lead by example to centerrace, equity and social justicein daily work.
FAS is the backbone of the City of Seattle and adynamic organization (Download PDF reader) comprised of sixteen divisions and 600+ employees that provides $200 million a year in services to the City through anexciting portfolio of lines of businesses. FAS is a collaborative workplace with collective accountability topromote equity, respect, civility, integrity, inclusiveness and fairness (Download PDF reader) for all employees.
More about LEM:
As part of the Operations Business Unit (OBU), LEM has two major lines of business - Emergency Management Services (EMS) and Logistics Support Services (LSS). EMS is a work group of eight professionals who manage the department's Emergency Management Program, staff the City's Emergency Operations Center, the Department's Operation Center and all associated training and documentation. EMS supports the department and other City departments in preparation for and during emergency responses. LSS provides logistical support and other services through three distinct workgroups, Warehouse and Disposition Services, Distribution Services, and Janitorial Services totaling forty employees. Each group is responsible for logistics-related services from delivering City mail to disposing of City property. During emergency events, LEM provides services from helping to set up the country's largest civilian vaccination center for COVID-19 vaccinations to providing COVID-19 cleaning of City workspaces.
Provide strategic leadership and vision.Participate with cross departmental leadership to help develop strategic direction for the LEM division.Embrace your leadership role to inspire a culture seeking to prepare, respond and implement proven and innovative solutions in response to emergent events with logistical and planning tools that you and your teams have created. During City Emergency Operations Center (EOC) activations, this position or its designee will serve in the Logistics Section as Deputy Logistics Chief.
Develop and lead your team's performance.Guide the development of planning and training needed to help prepare the division for successful timely responses to critical events that impact City services. Implement proven strategies for success with emergency training techniques and practices used throughout the City. Help to ensure the department is ready to meet and overcome all types of emergencies from winter storms to global pandemics. Develop information management systems to track, measure and analyze data to better inform planning and budget processes while enabling you to lead a performance driven organization.
Promote exceptional customer service.Develop and implement enhanced customer service relationships to provide excellent service while working collaboratively and creatively with City partners fulfill needs. Serve as a key representative for LEM to FAS and City leadership, communicate clearly and respectfully with a professional and culturally diverse workforce as well as with City executives, frontline staff delivering City services, vendors, and other stakeholders.
Build and maintain a great team. Managethree direct reports and approximately 36 indirect staff, providing excellent customer service in a respectful, equitable and collaborative workplace. Grow a work culture that forges teamwork, inclusiveness, equity, belonging, collaboration, and accountability. Serve as a mentor and coach to staff, while supporting their professional growth and developing and managing their performance for success. The operations team consists of the following areas:
- Warehouse operations. FAS Warehouse facilities provide many warehousing services and fulfillment services including: Push package preparation, bulk storage & consolidation, forward stocking, palletization, internal & external department fulfillment, and value-added services. For complex distribution needs, FAS' warehouse team of supply chain specialists, work to provide an optimized solution that fits the needs of the City customer, and current COVID related storage and requirements.
- Mail and delivery services. Mail Services staff perform a variety of technical, clerical and administrative support activities relating to interoffice mail distribution of both incoming and outgoing mail for City of Seattle departments.
- Janitorial services. Janitorial provides building laborer and janitorial services in both Seattle City Hall and Seattle Justice Center facilities in a variety of cleaning services. Daily janitorial operation is based on heavy foot traffic and homeless shelter activity. Due to COVID, increased cleaning of high touch points has also been added to create a safe and clean environment. The combined results are cleaning thousands of square feet of City owned building space every night to include inside and outer areas.
Advocate for best practices and resource stewardship. Oversee the budget for operations major lines of business warehouse, janitorial and mail services. Analyze and communicate policy, financial, and technical options and make recommendations on a variety of issues. Effectively respond to the division's priorities and meet deadlines, establish, and track project plans, and monitor and shift staff resources as needed to meet critical deadlines.
Ensure a safe work environment. Ensure a safe work environment. Oversee the development and accountability of practices that foster a safe work environment that is free of physical and emotional hazards. Evaluate and advocate for facilities to train for and embrace safe work practices as well as employing best practices in preparing for all types of emergency events to ensure a safe, sustainable and productive work environment.
Believe in continuous improvement and build a culture to embrace change.Evaluate and develop procedures and workflow process to increase training and preparedness by implementing industry standards, best practices and embracing successful leadership strategies to manage change and promote success throughout the divisions lines of business.