Service Delivery Manager – CampusNexus Finance

Campus Management
Published
February 7, 2020
Location
Remote (Anywhere), FL
Job Type
 

Description

Campus ManagementThe CampusNexus Finance Service Delivery Manager is responsible for personally delivering and coordinating the delivery of Microsoft Dynamics Finance and CampusNexus Finance, HR, and Payroll application administration services to Campus Management customers. This person must work well in teams, provide daily/weekly updates on current tasks, and escalate risks and issues as needed.

  • Serves as the primary customer contact relative to service delivery management and CampusNexus Finance, HR and Payroll service delivery needs
  • Serves as the application administrator for CampusNexus Finance, HR, and Payroll
  • Recommends, maintains, and updates application configuration of CampusNexus Finance, HR, and Payroll.
  • Assists business owners in translating objectives and concepts to a written requirement
  • Ensures reporting is consistent and accurate, troubleshoots issues as they arise
  • Gathers and analyzes data to support various business processes
  • Provides problem resolution for end-users, including research on various data and reporting issues, collaborates to gain input on potential solutions
  • Recommends functional configurations and proposes business solutions where appropriate
  • Develops, coordinates and implements plans to test configuration including quality assurance testing
  • Provides customer service to all stakeholders regarding application configuration and reporting
  • Evaluates upcoming releases and recommends installation of beneficial upgrades
  • Communicates the current status of CampusNexus Finance, HR, and Payroll releases, major projects, and ongoing activities to relevant stakeholders
  • Requests application of hotfixes and patches
  • Coordinates a regular training calendar to keep users well informed on the proper use of CampusNexus Finance, HR, and Payroll
  • Performs ad-hoc system training as needed
  • Resolves system support requests
  • 3-5+ years of experience in financial consulting or business analyst role relating to Microsoft Dynamics 365 application
  • Good interpersonal skills and technical documentation skills
  • Must be self-motivated, self-starter with keen attention to detail
  • Software troubleshooting skills required
  • Able to influence, negotiate and build consensus
  • Clear, effective written and oral communication skills
  • Experience with MS SQL
  • Experience with MS SSRS and Power BI
  • Higher education industry experience
  • Must be flexible to travel up to 20%.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. PI117856224

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